Our approach

Paid plans unlock extra handwriting fonts, papers, export formats, and download capacity. If the product is not a fit, or if a payment went wrong, we review requests in person rather than by an automated denial.

A standard refund is a goodwill refund for a first purchase that you simply do not want to keep. Exception cases (duplicate charges, missing access after payment, and similar errors) are handled separately and are not limited by the 7-day / page-count / first-purchase rules below.

1. Standard refund eligibility

You can request a standard refund when all of the following are true:

You ask within 7 days of the purchase
You generated or downloaded 10 or fewer handwritten pages from that purchase
This is your first standard refund on the account
The account has not violated the Terms of Service

The page limit exists because a downloadable handwriting document is the paid result. If you have already exported a large set of pages, the purchase has been used.

2. How to request a refund

Email support@text2hand.com with the subject Refund Request and include:

The email on your text2hand account
Approximate purchase time
Payment method (for example Stripe, Creem, Payssion, card brand, or local method)
Order or transaction ID if you have it
A short reason (optional)

We review standard requests within 3 business days. Many are finished sooner.

3. If we approve or decline

If approved

We confirm by email
The refund goes back to the original payment method when the provider allows it
Banks and local payment methods often take 5–10 business days after we submit the refund
Paid access from that purchase is removed or reduced
Generated files created only under a fully refunded first purchase may be removed from the account
If no other plan remains, the account returns to the free tier

If declined (standard refunds)

The request arrived after 7 days
More than 10 pages were generated or downloaded
A standard refund was already granted
The account broke our terms
The item is a one-time add-on that this policy marks as non-refundable, except where Section 6 applies

4. When a standard refund does not apply

More than 7 days have passed
More than 10 handwritten pages were generated or downloaded
You already received a standard refund
Promotional or heavily discounted checkout, unless the law requires a refund or we caused a material defect
Unused days left after you cancel a subscription yourself
An account closed for misuse

These limits do not block a verified billing error or a payment that never delivered access.

5. Cancelling a subscription

Cancel renewal from Billing after you sign in.

If you cannot find the control, or you paid through a local method that has no self-serve cancel button, email support@text2hand.com with the subject Cancel Subscription.

After a successful cancel:

You keep paid features until the current period ends
Later renewals stop
Remaining unused days are not refunded on a voluntary cancel

6. Billing errors and other exceptions

For confirmed payment problems we do not apply the 7-day, 10-page, or first-purchase caps.

Situation	What we do	Timing	If money is returned
Duplicate charge for one intended purchase	Refund the extra charge after we match provider and order logs	Acknowledge in 1 business day; decision in 3	Original payment method
Wrong plan, wrong amount, or a currency error we caused	Fix access and/or refund the difference	Acknowledge in 1 business day; decision in 3	Original method, or an agreed credit
Checkout failed or timed out, but the bank still held funds	Check whether a capture happened; reverse it if you were charged without access	Acknowledge in 1 business day	Reverse or refund if captured
Payment succeeded but membership or downloads never unlocked	Restore access first; refund if we cannot restore it	Acknowledge within 24 hours; restore or refund within 3 business days	Refund only if restore fails
Renewal you tried to cancel, but we still billed because of our error	Refund that renewal and stop future renewals	Acknowledge in 2 business days; decision in 5	Original method if approved
You forgot to cancel	We stop future renewals; a cash refund is usually not due	Acknowledge in 2 business days	Case-by-case goodwill only
Handwriting result is not what you expected	Standard refund if you still meet Section 1; otherwise we may offer limited extra downloads	3 business days	Refund only if still eligible
Chargeback opened with your bank	We send order and delivery records; paid access tied to the dispute may pause while it is open	Provider timeline	Provider decision

Use a clear subject line such as Duplicate Charge, Wrong Charge, Payment Timeout, Paid But No Access, Renewal Dispute, Quality Complaint, or Refund Request.

7. One-time add-ons

If we sell a one-time extra (for example extra downloads sold separately from a subscription), that purchase is final unless:

We confirm a duplicate or wrong charge
Payment succeeded but the extra was never delivered and cannot be restored
Applicable law requires a refund

8. Annual plans

Yearly plans follow the same standard rules in Section 1: 7 days, 10 or fewer pages, first standard refund only. Section 6 still applies to billing errors.

9. Common questions

Can I get a refund after 7 days?
Not for a standard “changed my mind” request. Billing errors and missing access are still reviewed.

What if the handwriting did not look real enough?
That is a valid reason inside the standard window and page limit. After that, contact support and we will see whether extra downloads are appropriate.

I picked the wrong plan.
Email us. We can often switch the plan and adjust billing.

Can I move a subscription to someone else?
No. Plans are tied to the account that paid.

How fast do you reply?
Usually within 24 hours on business days.

10. Records we keep for disputes

Record	Typical retention
Payment and invoice records	Up to 7 years (tax and legal)
Support mail about the case	About 2 years
Delivery logs needed to show pages were generated or downloaded	For the dispute and a reasonable period after it closes

EU and California residents can also use the access and deletion rights described in the Privacy Policy. Payment records may still be kept where the law requires it.

11. Contact

text2hand Support

Email: support@text2hand.com
Website: https://www.text2hand.com
Typical reply: within 24 hours on business days